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Privacy Policy |
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Coco's Wig
Boutique policy is to respect and protect the privacy of our users.
All personal information collected on this site is kept strictly
confidential and not sold, reused, rented, disclosed, or loaned.
Your personal information is used exclusively for the purpose of
fulfilling your order and making your buying experience a success.
Strict guidelines are adhered to in order to keep your personal
information private.
In an effort to provide
the best service to our clients, Coco's Wig Boutique periodically
sends out special offers and discounts via electronic notice
(email). At any time you may unsubscribe to our notices by sending
an unsubscribe email to
opt-out@cocoswigboutique.com |
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Secured Shopping |
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To ensure your shopping
experience is safe and secure, our site is designed to use 128?bit
Secure Socket Layer (SSL) encryption provided by Network Solutions.
This encryption keeps your personal information, including your
credit card, secure from theft. Our site is also actively monitored
24x7 to make sure that we are always open, safe and ready for
shopping. |
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Payment Options |
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We accept the following credit cards:
Visa
Mastercard
DiscoverCard
All Credit Card charges will appear as Coco's Boutique.
NOTE: Credit cards are charged upon order placement. If we are
unable to fulfill our obligation to ship any order, we will refund
the amount charged to the original credit card.
For your convenience, we also accept Cashier's Checks and Money
Orders. No personal checks please. |
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Online
Order |
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We use a secure server
for your privacy and security. Online payment using the above
mentioned credit cards can be made in the following way using
Linkpoint Gateway:
1. When you are ready to check out, you will be taken to a secure
page and section of this site.
2. You will be asked to fill out information:
? Your name (as it
reads on your credit card)
? Your billing
address (to verify authorization)
? Your phone number
(during business hours in the event we need to contact you about
your order)
? Your email (where
you can receive order confirmations and tracking info.)
? Your credit card
type, number, and expiration date
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Changes to Order |
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A fee of $5.00 will automatically be
charged for any changes or modifications you request to your
orderafter the order is placed. This includes item, color, payment,
shipping, or coupon redemption changes. |
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Mail
Order |
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To place a mail order simply,
complete the Mail Order Form (below) with your payment enclosed.
Please note accepted forms of payment; Credit Card, Cashier's Check,
or Money Order only. Payable to: Coco's Wig Boutique
Send Mail Orders with payment included to:
Coco's Wig Boutique
Suite A-316
14850 Highway 4
Discovery Bay, CA 94505? USA
We will ship your item(s) after we process your payment. |
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Return
Policy |
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There are
no
returns or refunds accepted due to
manufacturers' policies.
NOTE: Unauthorized returns will incur a 50%
unauthorized product return fee.
We are happy to accommodate exchanges. If you wish to exchange your
item(s) please follow our exchange policy below. |
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Exchange Policy |
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We want you to be
satisfied with your order. We allow one exchange per item ? please
read fee section below. Please be aware: Unauthorized and ineligible
exchanges will incur a 50% unauthorized product return fee. To avoid
this fee please follow these exchange guidelines: |
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Product Exchange Eligibility |
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? Eligible product(s): must be in
original and perfect factory condition (unaltered, unworn,
undamaged, and with tags attached) and in
original packaging.
? Items not eligible for exchange: Human Hair Wigs, Costume
Wigs, Last Call, Clearance,
Discontinued, Accessories, Care Products, Special
Orders and Wholesale Orders.
? If product(s) have been altered, worn, damaged, or
tags/packaging tampered with, products will
be ineligible and deemed unauthorized. |
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Exchange
Fees |
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Coco's Wig Boutique now offers Hassle?free color exchanges! If
you are not happy with your
color selection and wish to exchange the same
item for a different color the 20% exchange fee will
be waived for your first exchange. A handling fee
of $5.00 will apply to color exchanges.
? 20% exchange fees apply to all other exchange item(s).
Note: If you receive style/color
help from our experts and the suggestions are not satisfactory,
exchange fees and/or handling fees are not waived. Please choose
carefully.
Charges required to complete exchanges are made on the credit card
submitted in the original order.
Balances are issued as store credit only and can be used at any
time. |
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Shipping Costs on Exchanges |
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Shipping charges will
apply. We ship via the method chosen on the original order, unless
instructions in the exchange package specify otherwise. |
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Request an Exchange |
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Requests for exchange
must be made within 5 business days of receipt of product(s).
Exchanges must be pre?authorized by Coco's Wig Boutique with an RMA
(Return Merchandise Authorization) Number. Without an RMA the item(s)
will incur a 50% unauthorized product fee.
To ensure your exchange goes smoothly, please do the following only
after you are sure your item(s) is eligible:
1.
Email exchanges@cocoswigboutique.com to request your RMA number. You
will receive an email
response with your RMA number and instructions on how to exchange
and return the product. Please
allow up to 2 business days for response.
2. If order
was placed by phone or mail and there is no access to email; please
call our Customer Service
Department between 9:00am ? 5:00pm PST.
Phone 1-888-944-4968 to speak to a Customer ServiceAgent.
3. Exchange items
must be returned to Coco's Wig Boutique within 10 days from receipt
of the RMA number.
Once Coco's Wig Boutique receives your exchange package, please
allow up to 10 business days for the
exchange process to complete. |
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How to
Prepare Your Exchange Package |
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Outside of Package:
1.
The RMA number must be clearly marked on the outside of the shipping
box. Packages with no visible RMA
will be refused.
2. Ship item(s) in a sturdy cardboard box as
damaged packages are ineligible for exchange.
3. Send package to:
Coco's Wig Boutique
Exchange Department
Suite A-316
14850 Highway 4
Discovery Bay, CA 94505 ? USA
Inside of Package:
On a blank sheet of paper
please include the following information in your exchange package:
1.
Your original order number.* Very important.
2.
The reason for exchange along with the style name, number, and color
of the desired replacement piece.
3.
Your full name and address, daytime phone number, and email address. |
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Store
Credits |
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Credits are
issued as store credit only. Store credit is valid for the purchase
of any product(s) on cocoswigboutique.com. We do not issue any cash,
check, or credit card refunds. To redeem store credit you must phone
in to 1-888-944--4968 and place your order with a phone
representative. Store credits do not expire. |
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Backorders |
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If a backorder occurs on
your item(s), you will be placed on a priority waitlist. We will
promptly ship item(s) upon arrival. In addition we will inform and
update by email with the estimated arrival date. If backordered
item(s) are not received in a reasonable length of time, please
contact us; 1-888-944--4968 or email orderstatus@cocoswigboutique.com. |
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Shipping Information |
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For the cardholder's
protection, the company reserves the right to send orders to the
billing address if a differing shipping address cannot be verified. |
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Flat?Fee Shipping |
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We offer 5 shipping
options:
1. US Ground shipping takes 7?9
business days: $6.95
2. US Air shipping takes 4?6 business
days: $14.95
3. US Express shipping takes 2?3
business days: $39.95
4. Canada Air shipping takes 5?14
business days: $29.95
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5. International shipping takes 8?14
business days: $39.95
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** We are not responsible for any
duties, taxes, or additional charges that may be charged by Customs
for any
International deliveries. |
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Cancellation Fees |
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For any
shipments returned to us due to a bad address, refusal upon
delivery, or cancellation after 24 hours of placing order; there
will be a 20% cancellation/restocking fee charged. Shipping and
handling charges are non refundable. |
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Order
Processing |
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Orders are processed
within 12 hours of order placement. Contingent on stock
availability, orders are shipped within 24 hours of processing. Once
shipped, orders arrive within the time frame selected (US Air, US
Ground, Canada Air or International) on the order form.
NOTE: Credit cards are charged
upon order placement. If we are unable to fulfill our obligation to
ship any order, we will refund the amount charged to the original
credit card.
Incorrect billing information and/or shipping to an alternate
address may cause shipping delays, as information must be verified.
Prices, specifications, and availability of products are subject to
change without notice. Any typographical, photographic, or
specification error in products or pricing is subject to correction.
We will notify you of any corrections or changes and ask for your
approval before we complete your order. |
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Tracking Your Order |
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Please email:
orderstatus@cocoswigboutique.com
or call toll free 1-888-944--4968 |
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Shipping Delays |
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We are not responsible
for late shipments due to holidays, natural disasters, or carrier
delays. Please keep in mind holidays do not count as a business day
and should be considered when calculating shipping times. If you
need additional information, please email
orderstatus@cocoswigboutique.com |
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Fraud
& Theft |
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CREDIT CARD FRAUD AND
THEFT OF OUR MERCHANDISE WILL BE PROSECUTED. |
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Policy
Changes |
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Coco's Wig Boutique
reserves the right at our discretion to make changes to these
policies. Please check this page periodically for changes. |
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